Cookie Policy

Learn how FarmCredit uses cookies and similar technologies to enhance your experience, provide personalized content, and improve our services.

Last Updated: January 26, 2025

Effective Date: January 26, 2025

Quick Navigation

1. What Are Cookies 2. How We Use Cookies 3. Types of Cookies 4. Third-Party Cookies 5. Managing Cookies 6. Cookie Consent 7. Data Retention 8. Policy Updates 9. Contact Us

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our platform.

Similar Technologies:

Web beacons and pixel tags for analytics
Local storage for enhanced functionality
Session storage for temporary data
Browser fingerprinting for security

2. How We Use Cookies

FarmCredit uses cookies to enhance your experience and provide essential functionality:

Essential Functions:

Keeping you logged in during your session
Remembering your language and currency preferences
Maintaining your shopping cart and form data
Ensuring platform security and preventing fraud
Providing personalized dashboard content

Performance & Analytics:

Understanding how you navigate our platform
Identifying popular features and content
Measuring page load times and performance
Detecting and fixing technical issues

3. Types of Cookies We Use

Strictly Necessary Cookies

Essential for platform functionality. Cannot be disabled.

• Authentication tokens
• Security measures
• Session management
• Load balancing

Performance Cookies

Help us understand platform usage and improve performance.

• Google Analytics
• Page load metrics
• Error tracking
• User journey analysis

Functional Cookies

Remember your preferences and provide enhanced features.

• Language settings
• Theme preferences
• Dashboard layout
• Notification settings

Marketing Cookies

Deliver relevant content and measure campaign effectiveness.

• Personalized content
• Campaign tracking
• Social media integration
• Retargeting pixels

4. Third-Party Cookies and Services

We work with trusted third-party services that may set their own cookies:

Analytics & Performance:

Google Analytics - Website usage analytics
Hotjar - User behavior analysis and heatmaps
Sentry - Error tracking and performance monitoring
Vercel Analytics - Platform performance metrics

Payment & Security:

Paystack - Payment processing and fraud detection
Flutterwave - Alternative payment methods
reCAPTCHA - Bot protection and security

Third-Party Privacy:

These services have their own privacy policies and cookie practices. We recommend reviewing their policies to understand how they handle your data.

5. Managing Your Cookie Preferences

You have full control over your cookie preferences:

FarmCredit Cookie Settings:

Use our cookie preference center (bottom of any page)
Access cookie settings from your account dashboard
Modify preferences anytime without losing your account
Granular control over each cookie category

Browser Settings:

Chrome: Settings > Privacy and Security > Cookies
Firefox: Settings > Privacy & Security > Cookies
Safari: Preferences > Privacy > Cookies
Edge: Settings > Cookies and Site Permissions

Impact of Disabling Cookies:

Disabling certain cookies may affect platform functionality. Essential cookies cannot be disabled as they're required for basic operations like login and security.

7. Cookie Data Retention

Different cookies have different retention periods based on their purpose:

Retention Periods:

Session cookies: Deleted when you close your browser
Authentication cookies: 30 days or until logout
Preference cookies: 1 year or until changed
Analytics cookies: 2 years (Google Analytics standard)
Marketing cookies: 90 days to 2 years depending on purpose

Automatic Cleanup:

Cookies are automatically deleted when they expire. You can also manually clear cookies through your browser settings or our cookie preference center.

8. Updates to This Cookie Policy

We may update this Cookie Policy to reflect changes in our practices or legal requirements:

How We Notify You:

Updated cookie banner with new consent options
Email notification for significant changes
In-app notifications about policy updates
Updated 'Last Modified' date at the top of this policy

Your Continued Consent:

Continued use of our platform after policy updates constitutes acceptance of the new terms. You can always withdraw consent or modify preferences.

9. Contact Us About Cookies

If you have questions about our use of cookies or this Cookie Policy, please contact us:

Cookie Support Team:

Email: [email protected]

Privacy Team: [email protected]

Phone: +234 (0) 800 FARMCREDIT

Live Chat: Available 24/7 on our platform

Quick Actions:

Response Time:

We respond to cookie-related inquiries within 24 hours. For technical issues with cookie settings, our support team is available 24/7.

This Cookie Policy is effective as of January 26, 2025, and supersedes all previous versions.
By using FarmCredit, you acknowledge that you have read and understood this Cookie Policy.